Service Items & Installed Base
Maintain customer service items, serial numbers, components, ownership, warranty dates, and service history.
Service Management in Business Central
Coordinate service requests, assets, contracts, technicians, spare parts, warranties, resolution, and billing through one connected service process.
Connected ERP Capability
Deliver More Consistent After-Sales Service
Business Central service management links installed products, service requests, contracts, technician assignments, parts usage, warranty information, and invoicing. Teams gain better visibility into service obligations and operational performance.
- One record for service items and history
- Connected scheduling, inventory, and billing
- Consistent service contracts and warranty controls
Core Functionality
Key Business Central Capabilities
Configure the functionality that supports your operational priorities, controls, reporting, and user experience.
Service Requests & Orders
Register requests, prioritise issues, create service orders, and track work through diagnosis and completion.
Service Contracts
Define service levels, contract coverage, prepaid amounts, response expectations, renewal dates, and invoicing schedules.
Technician & Resource Scheduling
Assign technicians or resources according to skills, availability, geography, priority, and service commitments.
Parts, Consumption & Warranty
Reserve and consume spare parts, record time and costs, and distinguish warranty or contract-covered work.
Service Invoicing & Performance
Create service invoices and analyse response, resolution, contract profitability, resource use, and customer history.
Connected Process
A Consistent Service-to-Cash Process
Manage each service interaction from initial request through resolution, billing, and performance review.
Register
Capture the customer, service item, issue, priority, entitlement, contract, and warranty information.
Schedule
Assign suitable resources, planned dates, parts, and service tasks based on availability and commitments.
Resolve
Record work performed, time, parts, findings, status, and customer acceptance before completion.
Analyse
Invoice chargeable work and review service levels, costs, margins, history, and recurring issues.
Business Outcomes
What Your Team Can Improve
Business Central combines process control and real-time visibility so users can work more consistently and management can act with greater confidence.
- Improved visibility into service assets
- More consistent service scheduling
- Better warranty and contract compliance
- Accurate technician time and parts usage
- Faster service invoicing
- Clearer service performance and profitability
Leaforge Technologies
Book a Consultation
Build a More Reliable Service Operation
Leaforge can configure Business Central service management around your installed base, contracts, resources, spare parts, warranty rules, and billing processes.